When it comes to training, our focus is on the bottom line. How employees interact with customers directly impacts your sales. Our goal: give your employees the skills and techniques they need to do their jobs—and satisfy your customers’ expectations.
Examples of training may include (but are not limited to):
- Sales Training
- Inside Sales Training
- Customer Service TrainingCommunication Skills (verbal and non-verbal)
- Team Building
- Marketing 101
- Sales 101
- Sales Prospecting/Lead Generation
- Handling Difficult Customers
- Communication for the back office
- Sales Leadership
An integral part of any effective training program is coaching. We provide one-on-one coaching at all or any phase of our training. It is coaching that ensures that the staff implements the training and helps us to identify other opportunities for growth and development.
“Training without coaching is just dialogue that takes up everyone’s time, it does not produce results.” –Kathy Pabst Robshaw
Our training is handled within Spectrum Strategy Resources and our network of trusted colleagues, so that your staff receives expert insight on all the areas of need identified during your business assessment. We’ll also come and conduct workshops tailored for your specific needs, on or off site.
There are no limits when talent is on track. Let Spectrum Strategy Resources guide your talent assessment, acquisition, and training. Contact us today or call 727-421-8818 to schedule a consultation.